General

Lima Mentor considers this eventuality very unlikely, but if that’s the case, the firm guarantees the complete refund of your payment and/or an appropriate compensation.

If the causes are the weather, social or political aspects external to Lima Mentor, Lima Mentor can’t take responsibility and will only be able to refund you expenses that haven’t taken effect yet (entrance fees, snacks or others), but not the reserved time for the guide/vehicle.

No, all the visits have to be confirmed. Once you confirm the visit, Lima Mentor guarantees the service as it has been described.

Yes, we can recommend you specific routes where the children will enjoy more the visits. There is a 50% discount for children below 10 years old and free admission for children below 4 years old.

At any time, we are ready to help you. We have a 24-hours phone number: +51 996295549.

Send an email to info@limamentor.com with the following information:

  • Each participant’s first name and last name
  • Form of identification or passport number
  • Date of birth
  • Nationality
  • Name of the route or program you choose

The planning is flexible. We always try to find a balance between what we recommend and the interest of the group.

For visits of Lima, if the visits are canceled with more than 5 days of anticipation, you can get a 100% refund (except additional taxes, mainly paypal tax). If the visits are canceled between 5 days and 48 hours before the beginning of the service, you will get a 50% refund. No refund for all visits canceled with less than 48 hours of anticipation.

Yes, we can organize other routes, tours, travels, excursions in Peru and South America.

Preparation

Comfortable clothes, walker shoes, sun protection, jacket (afternoons tend to be windy) and a small bag. Only carry an identification document photocopy with you and small amounts in cash.